Who We Are
Any personal information provided to or gathered by us is controlled by the Aircraft Owners and Pilots Association ("AOPA UK", "We", "Us") the trading name of the British Light Aviation Centre Limited, a company registered in England and Wales (Company No. 874355), with a registered office at 50a Cambridge Street, London, SW1V 4QQ. We are a not for profit organisation.
What Information We Collect
When you place an Order or otherwise interact with the AOPA UK Website, we may ask you for certain information and you may submit personal data to Us (for example your name, phone number, postal address, email address, contact and bank / credit card details). We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use.
Some examples of how information may be collected by us:
Information You Provide Us: we receive and store information that you submit when using our website or that you provide us in any other way (for example by email or telephone). This information may be provided when ordering from us (via our website or by telephone); joining AOPA UK as a member; searching our website; entering competitions; accessing your account; querying order status; or by submitting text/photo/video reviews of us and our products.
Information Automatically Provided: we may receive, process and store certain information whenever you interact with our website. Like many websites, we use "cookies" (see below) and obtain certain information automatically when your Web browser accesses the AOPA UK website. Information automatically received by us includes the IP address that your computer uses to connect to the internet; your computer, browser, operating system and internet connection details; purchase history (which we may aggregate with other shoppers to analyse sales); clickstream/path analysis of your journey through our website; products you searched for. We may also use software tools to measure and collect session information, length of visits to certain pages, repeat visits and page interaction information (such as clicks).
How We Use This Information
Information is kept securely in accordance with our internal security policy and may be used to:
- Process and deliver your Order;
- Provide Customer Support services to you;
- Provide you with an up to date, efficient, and reliable service;
- Organise and Manage Membership and Membership Services
- Help prevent fraud (eg. we may check payment card details with our credit agency, who may keep a record of that information, and reserve the right to refuse Orders on that basis. Your credit rating can be checked for a nominal fee with the main UK agencies Equifax and Experian);
- Open and run your AOPA UK customer account;
- Administer prize draws;
By making an Order and/or submitting your data to us you agree to this use.
Your safety is guaranteed because AOPA UK uses the latest security measures to protect your details when you shop with us. We use 128-bit SSL Software to encrypt your credit/debit card information when you place an order on our secure server, which means that only we are able to decrypt the information in order to process your transaction.
Who Else May See Your Data
In order to complete your order we may need to disclose some of your information to our delivery partners.
If you order personalised products which are made to order based on information that you provide, then we will need to provide this information (including delivery details) to our manufacturers for the purpose of creating the personalised product to your specification.
Within AOPA UK, other than for membership administration pruposes, we may disclose some of your information to other appointed members within the Association in order to enhance membership services to you, e.g. AOPA Regional Representatives, AOPA Mentors, AOPA MWG Members. You may request that your information is not made available for this purpose by contacting AOPA UK Office by email or telephone.
If you order/book attendance at an AOPA UK Event we may need to disclose some of your details to the Organisers of the event.
Communications - AOPA UK
From time to time, AOPA UK may email its' current or recently expired memberships in order to gather feedback on their membership experience. Any feedback gathered may be used for the development of membership services and expand membership. If you do receive such an email you are not obliged to respond in any way, your feedback will be de-personalised for any further use and you may request that you do not receive any further emails for this purpose.
You may also receive confirmation emails from AOPA UK when you complete on-line forms on aopa.co.uk or after you have contacted the AOPA UK Office.
Communications - 3rd Party
AOPA UK will not pass your information on to third parties unless you give us your consent - either at the time of providing the information to us, or previously if we have already received consent from you.
Cookies In Use on This Site
Cookies and how they Benefit You
Our cookies help us:
- Make our website work as you'd expect
- Save you having to login every time you visit the site
- Remember your settings during and between visits
- Offer you free services/content (thanks to advertising)
- Improve the speed/security of the site
- Continuously improve our website for you
- Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)
- Collect any personally identifiable information (without your express permission)
- Collect any sensitive information (without your express permission)
- Pass personally identifiable data to third parties
- Pay sales commissions
You can learn more about all the cookies we use below
More about our Cookies
Website Function Cookies
Our own cookies
- Determining if you are logged in or not
- Remembering your search settings
Some are session Cookies, which will remove themselves after you logout and leave the website, and others are persisent, which will remain on your device for a longer period. Persistent Cookies are used to speed up the loading of the website. Both types of Cookie will be renewed each time you visit the website. There is no way to prevent these cookies being set other than to not use our site.
Anonymous Visitor Statistics Cookies
Cookies are widely used in online advertising. Neither us, advertisers or our advertising partners can gain personally identifiable information from these cookies. We only work with advertising partners who work to accepted privacy standards such as http://www.youronlinechoices.com/uk/iab-good-practice-principles
You can learn more about online advertising at http://www.youronlinechoices.com .
We do not collect data from you in order to provide targeted, or indeed any, advertising as a result of the use of our website.
We help to fund our site by showing adverts as you browse our site. We anonymously track clicks on our third party adverts in order to measure the interest in each advert.
Turning Cookies Off
You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (Learn how here). Doing so however will likely limit the functionality of our's and a large proportion of the world's websites as cookies are a standard part of most modern websites
It may be that you concerns around cookies relate to so called "spyware". Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive. Learn more about managing cookies with antispyware software.
- Telephone:020 7834 5631
- Post: Aircraft Owners and Pilots Association, 50a Cambridge Street, London, SW1V 4QQ
and the information will be corrected as soon as possible or removed from our database as you request.